Refund and Returns Policy
At Kitty Cat Toys, we strive to ensure you and your furry friends are satisfied with every purchase. Here’s how our refund and return process works:
- Easy Returns with Email Notification
If you’d like to return an item, email us at … within 30 days of purchase. Include your:- Full name
- Order number
- Purchase date
- Reason for the return (with photos if needed).
Returns outside this timeframe or missing information may not be accepted.
- Damaged or Defective Items
If your order arrives damaged or defective, email us within 7 days of receiving it at … with photos of the issue. We’ll work with you to find the best solution, whether it’s a replacement, refund, or other options. - Return Shipping Costs
Customers are responsible for return shipping costs, so we recommend using a trackable service to avoid lost packages. - Return Conditions
Items must be:- Unused and in original condition.
- Complete with tags, packaging, and documentation.
- Free from stains, odors, or damage.
- Policy Updates
We may update this policy from time to time. Check our website for the latest version.
For questions or concerns, our team is here to help at ...
